Monocle 30 ??? Hotel notes February 2010

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Notes taken from Monocle 30 focussing on the hospitality trade

Scott D Berman ??p104

  • ?????????????????? several well orchestrated services
  • ?????????????????? travellers interest in originality is unabated

Alain de Botton p105

  • ?????????????????? A good hotel is an embodiment of the act of love
  • ?????????????????? Wholehearted care of another human being

Saul Taylor p111

  • ?????????????????? Cultural differentiation
  • ?????????????????? Different notions of what constitutes a good first impression

Folkloro Iwate Towa p112

  • Encourage guests to learn about sustainable farming
  • Experience farming and regional culture first hand

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What???s missing from the modern hotel?

  • ?????????????????? Earthiness
  • ?????????????????? Authenticity
  • ?????????????????? A sense of personality and a human feel
  • ?????????????????? Short term .v. long term appeal
  • ?????????????????? Service these days is too systemised and lacks personality
  • ?????????????????? Customised service for each individual is missing
  • ?????????????????? Soul
  • o?? A sense of humour ??? they become too serious- deliver what the expensive furniture promises

?????????????????? Hotel management schools

  • ?????????????????? The significance of its existence in society ??? often no sense of meaning or reason
  • ?????????????????? Social interaction with local people
  • ?????????????????? Personality

Interiors

  • ?????????????????? Smaller, simpler, always cosy
  • ?????????????????? Modernism soulless ??? simple
  • ?????????????????? Technology ??? comfort
  • ?????????????????? Less gimmicky ??? made to last
  • ?????????????????? Too much simple, pared down ??? need variation
  • ?????????????????? Contemporary but classic
  • ?????????????????? Cozy ??? Zen like minimalism
  • ?????????????????? Gorgeous out ??? essential in

What are you looking for in a hotel?

  • ?????????????????? A feeling that nothing bad can happen to you
  • ?????????????????? Seamlessness
  • ?????????????????? Location
  • ?????????????????? Design created from the point of the user
  • ?????????????????? Emotional values rather than gorgeousness or richness
  • ?????????????????? Signature smell
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